- Canon Solutions America, Inc.
- Minnesota
- 02-07-2024
This job is no longer available
Job Description
We are looking for a Field Service Technician II to join Canon Solutions America, Inc.'s Field Service team. As a crucial member of the team, you will be responsible for diagnosing and resolving basic mechanical, software, network, and system failures of Canon-supported products, providing exemplary maintenance and support to our valued clients.
Responsibilities
- Diagnose and repair basic mechanical, software, network, and system failures.
- Maintain and repair designated equipment following Canon standards.
- Stay updated on multiple product groups for effective troubleshooting.
- Provide efficient on-site maintenance to exceed customer expectations.
- Maintain technical information and provide guidance to less experienced technicians.
- Resolve escalated technical and customer service problems.
Requirements
- HS Diploma, GED, or equivalent with 1-2 years of related experience.
- Basic understanding of internet environments.
- Willingness to travel and work in a 24/7 environment.
- Ability to obtain necessary security clearances.
- Physical capability to lift 50 pounds and engage in active work.
Company Overview
Canon Solutions America, Inc. provides leading enterprise, production, and large format printing solutions. As a subsidiary of Canon U.S.A., we are committed to innovation and sustainability. Join us to drive professional success and innovation in the digital printing industry.