Field Service Technician II

Job Description

We are seeking a dedicated Field Service Technician II to join Canon Solutions America, Inc. in Dedham, MA. If you excel in operational, maintenance, and networking support, this role might be a perfect fit for you. As part of our team, you will be responsible for diagnosing and repairing mechanical, software, network, and system failures on Canon-supported products. You will play a crucial role in meeting and exceeding customer demands through efficient and accurate maintenance services.

Responsibilities:

• Diagnose and repair basic mechanical, software, network, and system failures.
• Maintain working knowledge of multiple product groups.
• Exceed customer demands by providing efficient and accurate maintenance services.
• Maintain all technical information, service reports, and assigned property.
• Provide guidance to less experienced technicians and address escalated technical issues.

Requirements:

• High School Diploma or equivalent with 1-2 years of related experience.
• Basic understanding of internet environments.
• Ability to travel and work in a 24/7 environment.
• Valid driver's license with an acceptable driving record.
• Capability to lift 50 pounds and be active more than 50% of the time.

Company Overview:

Canon Solutions America, Inc. is a market-leading provider of enterprise, production, and large format printing solutions. We are dedicated to driving innovation and efficiency in the printing and document management industry. As a subsidiary of Canon U.S.A., we offer a competitive compensation package with benefits including medical, dental, vision, retirement plans, and more.